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Returns & cancellations

PRODUCT CHANGE / REPLACEMENT

The customers of joyshoes.gr have the right to return the product they received.

Conditions for Change – Product Replacement

1. The product must not have been used

2. The change process must be done within 14 calendar days from the day the customer ordered the product.

3. The product must be sent by the customer together with the purchase receipt and in a suitable package that protects the product.

Reasons for product replacement

The customer can request a change / replacement in the product he received for the following reasons:

1. Change in product size

2. Change in the color of the product

3. Change in product design

4. Replacement – The product received was defective

5. The product received was different from the one ordered (shipping error)

Product Change Process

The customer has the right to request a change in the product he received for the above reasons.

In any of the above 5 cases he must contact the Customer Service department of the company either via email (info @ joyshoes, gr) or by phone (22312 22679) within 14 calendar days from the day of the order and announce his request for change.

After contacting us, the customer sends the product he/she wishes to change with ELTA Courier and reverse charge

As soon as the returns department of the company joyshoes.gr receives the product and makes sure that it is in its original condition (as it was sent), it proceeds to send the product chosen by the customer. The changes are made exclusively through ELTA COURIER.

FOR RETURNS WITHIN GREECE: IN the case of returns to change colors, designs, or sizes, the customer pays for the return costs. (7 euros).

In cases of defect or product error during shipment, the shipping costs of the change are borne by the company joyshoes.gr.

The company joyshoes.gr is committed to serving customers who request a product change for the above reasons.

MONEY RETURN – WITHDRAWAL

The customer has the right to withdraw the purchase made through the online store of the company joyshoes.gr.

In this case he must use his right within 14 calendar days from the day of ordering the product.

Money Back Conditions

1. The product must not have been used

2. The refund process must be completed within 14 calendar days from the day the customer ordered the product.

3. The product must be sent by the customer with his own shipping costs and insured shipping together with the purchase receipt and in a suitable package to protect the product.

Refund Procedure

The customer must contact the Customer Service department of the company either via email (info@joyshoes.gr) or by phone (22312 22679) within 14 calendar days from the day the customer ordered the product and announce his request for a refund money.

After consultation with the company he should send the product at his own expense which he received at:

Konstantinos Mylonas
Vironos St & 5 Kolokitha St
35100 Lamia
Hellas

Upon receipt of the return from the company the product will go through the necessary quality control so that the refund process to the customer is approved.

The company joyshoes.gr undertakes to proceed with the refund of the value of the product (not for shipping and cash on delivery costs if any), if it has been approved and after the quality control, within 14 calendar days and to notify the customer via informative email. We will always refund your money to the account you indicate to us. Your right to withdraw from the Agreement applies only to products that are returned in the same condition in which you received them and after you have informed us. Product that has been damaged or is not in the same condition as you received it or that is worn, other than the opening of its packaging, or is soiled, will not be returned. Please take good care of the products, while in your hands. 

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