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Phone support: +30 22312 22679

Free Greece Shipping for orders over 50€ & free within Lamia

GENERAL TERMS

Joy shoes have developed joyshoes.gr, an eshop for shoes products which is run based on the following terms. The visitor is invited to be aware of them and to use the pages and / or services resulting from them after agreeing and accepting them in full. Any transaction with us through the above eshop implies the acceptance of these terms.

Legal name: Milonas Konstantinos

VAT ID: EL033817604

T.O.: LAMIA

COMMERCE ID: 129346854000

Joyshoes.gr can not guarantee the availability of the displayed products.
However, it is committed to informing users in a timely manner about their unavailability.

MEMBER ACCOUNT – REGISTRATION

If the visitor / user wishes to register in the service / services of www.joyshoes.gr agrees to provide true, accurate, valid and complete information about the information requested by www.joyshoes.gr in the relevant requests for access in the contents / services. It also agrees to diligently maintain and update its registration details to maintain true, accurate, valid, up-to-date and complete information.

Www.joyshoes.gr provides its users with member services, upon acceptance of the terms of use of the website and completion of the registration process of their data. Members remain solely responsible for all operations carried out under their personal password, username and generally their account (user account). Members agree to immediately notify joyshoes.gr of any unauthorized use of their account and any occurrence and / or possible breach of security. Also, members are solely responsible for the careful use of their account and their formal exit from their account at the end of each use (logout). Joyshoes.gr is not responsible for any damage or loss arising from the inability of members to respect and follow this clause. Once the account is created, it cannot be deleted.

PURCHASE TRAINING PROCEDURE – PURCHASE FILE

For the purchase of products through the e-commerce applications of www.joyshoes.gr and if the visitor / user wishes, the creation of a customer-member account is required, according to the above (“MEMBER ACCOUNT-REGISTRATION”) defined. Also, it is required to confirm the receipt of the order of the customer – member, which is carried out by www.joyshoes.gr sending a confirmation e-mail to the e-mail address (e-mail) provided during registration as a customer – member and the creation of his account. The customer’s orders and orders will be archived by the company and will be kept in its file for as long as required by the current legislation.

ORDER ENTRY

Upon registration of the order, you are immediately informed by e-mail about the registration of your order.
On the first working day after placing an order, the e-shop service department checks the availability of the items ordered.

Confirmation and final acceptance of your order is prepared by the company on working days and hours, Monday to Friday, 9:00 to 18:00.

INTELLECTUAL PROPERTY RIGHTS

All content in the online store, including badges, badges, images, graphics, photos, drawings, texts, etc. are the intellectual property of www.joyshoes.gr and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the store has been licensed for its own exclusive needs and for the operation of the online store.

It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, publishing, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written consent of Joy Shoes Store or any other copyright holder.

The names, images, logos and distinguishing features listed and describing the online store with the Joy Shoes brand or the products or services of the store or third parties are the property of the store or third parties respectively, protected by the relevant laws about trademarks. Their use in the online store does not in any case provide a license or right to use them by third parties. This does not prevent you from using this website to the extent required to make a copy of an order or the details of the Contract.

RIGHT TO MODIFY THESE TERMS

We reserve the right to revise and amend these Terms from time to time.

At the time you order products from us or use this website, you are subject to our applicable policies and Terms, unless required to make any changes to our specific policies and Terms by law or government authority, in the event that which any changes will also apply to orders you placed prior to the changes.

PERSONAL DATA SECURITY

Joy Shoes through the website joyshoes.gr collects personal data of the users such as name, surname, addresses, telephone numbers, emails, age, profile, etc. during the registration process or during the process of entering your details to process your order or in the form of questionnaires, contests. In any case, Joy Shoes is committed to the benevolent use of these always for the purpose of processing, promoting and optimizing the services offered to consumers.

Access to this data is available only to authorized employees of the Company and associates of joyshoes.gr who aim to perform tasks to satisfy your wishes and orders and always ensuring that they will not be processed illegally. In no case is the use of users ‘/ consumers’ personal data intended for publication, rental or sale to third parties except in the case of your own request or court order or decision of another public authority. At any time the user has the right to be informed and / or objected to the further processing of his data based on the legislation on personal data protection. Under any circumstances, including the case of negligence, and taking into account the volume and nature of the internet, Joy Shoes is not responsible for any form of damage suffered by the user/visitor of the joyshoes.gr website, its services, options and contents, in which he proceeds on his own initiative and with the knowledge of the present conditions. In any case, the physical store and the website joyshoes.gr are fully harmonized based on the provisions of the Greek legislation on personal data protection (article 11 of law 2472/1997).

COOKIES

In order to be able to offer a personalized service, most large companies use alphanumeric identification files, the so-called cookies. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as www.joyshoes.gr to operate smoothly and without technical anomalies, to collect multiple user options, to recognize them frequent users, to facilitate their access to it, and to collect data to improve the content of the website.
Cookies do not cause damage to users’ computers or to the files stored on them. We use cookies to provide you with information and to process your orders while each time you exit the site they are automatically deleted.
You must keep in mind that cookies are absolutely necessary in order for our website to function properly and smoothly.


MISSIONS

The products can be sent to you anywhere within the Greek Territory and especially to the address you have indicated to us in the Order Form, with courier service.
Shipments are made daily, except Saturdays, Sundays and holidays.

For shipments within Greece with a total value below 50€ , shipping costs are 3,50 euros

For orders within Greece with a total of € 50 or more, shipping costs are free

If any of the products you ordered is not available, then we will contact you by e-mail or phone as soon as possible to inform you of the possible delivery time or anything else. In this case, you have the option, if you feel that this period does not satisfy you, to request cancellation of your order or part of it.

You can also pickup your order from our physical store in Vironos St & 5 Kolokitha St, Lamia, 35100, Greece

PRODUCT CHANGE / REPLACEMENT

The customers of joyshoes.gr have the right to return the product they received.

Conditions for Change – Product Replacement

1. The product must not have been used

2. The change process must be done within 14 calendar days from the day the customer ordered the product.

3. The product must be sent by the customer together with the purchase receipt and in a suitable package that protects the product.

Reasons for product replacement

The customer can request a change / replacement in the product he received for the following reasons:

1. Change in product size

2. Change in the color of the product

3. Change in product design

4. Replacement – The product received was defective

5. The product received was different from the one ordered (shipping error)

Product Change Process

The customer has the right to request a change in the product he received for the above reasons.

In any of the above 5 cases he must contact the Customer Service department of the company either via email (info @ joyshoes, gr) or by phone (22312 22679) within 14 calendar days from the day of the order and announce his request for change.

After contacting us, the customer sends the product he/she wishes to change with ELTA Courier and reverse charge

As soon as the returns department of the company joyshoes.gr receives the product and makes sure that it is in its original condition (as it was sent), it proceeds to send the product chosen by the customer. The changes are made exclusively through ELTA COURIER.

FOR RETURNS WITHIN GREECE: IN the case of returns to change colors, designs, or sizes, the customer pays for the return costs. (7 euros).

In cases of defect or product error during shipment, the shipping costs of the change are borne by the company joyshoes.gr.

The company joyshoes.gr is committed to serving customers who request a product change for the above reasons.

MONEY RETURN – WITHDRAWAL

The customer has the right to withdraw the purchase made through the online store of the company joyshoes.gr.

In this case he must use his right within 14 calendar days from the day of ordering the product.

Money Back Conditions

1. The product must not have been used

2. The refund process must be completed within 14 calendar days from the day the customer ordered the product.

3. The product must be sent by the customer with his own shipping costs and insured shipping together with the purchase receipt and in a suitable package to protect the product.

Refund Procedure

The customer must contact the Customer Service department of the company either via email (info@joyshoes.gr) or by phone (22312 22679) within 14 calendar days from the day the customer ordered the product and announce his request for a refund money.

After consultation with the company he should send the product at his own expense which he received at:

Konstantinos Mylonas
Vironos St & 5 Kolokitha St
35100 Lamia
Hellas

Upon receipt of the return from the company the product will go through the necessary quality control so that the refund process to the customer is approved.

The company joyshoes.gr undertakes to proceed with the refund of the value of the product (not for shipping and cash on delivery costs if any), if it has been approved and after the quality control, within 14 calendar days and to notify the customer via informative email. We will always refund your money to the account you indicate to us. Your right to withdraw from the Agreement applies only to products that are returned in the same condition in which you received them and after you have informed us. Product that has been damaged or is not in the same condition as you received it or that is worn, other than the opening of its packaging, or is soiled, will not be returned. Please take good care of the products, while in your hands. 

Free Shipping

For orders over 50€

Easy Returns

Simple return procedures

Authentic Products

Official products only

100% Secure

Encrypted payments

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